Frequently Asked Questions
Everything you need to know about our premium selection and delivery services.
What are your delivery options and timeframes?
We offer same-day local delivery for orders placed before 2 PM, and standard shipping typically takes 2-5 business days depending on your location.
Do I need to be home to receive my alcohol delivery?
Yes, someone aged 18 or over must be present to sign for the delivery. Our couriers strictly follow RSA regulations and will require valid photo identification.
What is your return policy for damaged or corked wine?
If your bottle is corked or damaged during transit, please contact us within 7 days of receipt for a full refund or replacement.
Can I click and collect my order from a store?
Absolutely. You can select the 'Click & Collect' option at checkout and pick up your order from any of our physical store locations within 2 hours of ordering.
Do you offer corporate gifting or bulk discounts?
Yes, we specialize in corporate gifting and offer competitive pricing for bulk orders. Please reach out to our concierge team for a custom quote.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.