Returns & Exchanges

At Camperdown Cellars, we want you to be completely satisfied with your purchase. If your wine is corked, faulty, or damaged during transit, we offer a straightforward return process to ensure your cellar remains stocked with quality products.

Return Process

• 1.
  Contact Our Team

  Notify us within 14 days of receipt via email or phone, providing your order number and details regarding the faulty or damaged items.

• 2.
  Prepare the Package

  Carefully repackage the remaining contents of the bottle in its original shipping materials to ensure safe transit back to our warehouse.

• 3.
  Arrange Collection

  We will provide a prepaid return shipping label or arrange for a courier to collect the package from your specified address at no additional cost.

• 4.
  Receive Refund or Replacement

  Once the returned items are inspected by our quality team, we will issue a full refund to your original payment method or dispatch a replacement bottle.